Warranties

1 Year product guarantee on all items!

We are proud of the high quality of our BBQ’s and accessories here at BBQ Supplies NZ and pass on this faith with 1 year product guarantee on all of our products. Should any of our awesome products fail on you for any reason, please let us know by emailing contact@bbqsupplies.co.nz or visiting our contact us page.

Warranty details

BBQ Supplies NZ’s warranty covers all products for 12 months from the date that they were purchased. Our warranty covers any defect or fault that has occurred due to the manufacturing process of the items – this does not include damage that may have occurred due to misuse of the product, wear and tear or where an accident has damaged the product. Our warranty also includes repair or replacement of the product and we cover cost of freight to return the product.

If a product is deemed faulty then we have a the following process to rectify this for you.

  1. If possible, we will repair the product to factory standard and return it to you.
  2. If this is not possible we will replace the product with the same product or a similar product.
  3. If for any reason we cannot repair or replace the faulty item, then we will offer an exchange for any other product/s up to the same value.
  4. If we cannot do any of the above then we will offer you the choice of a full refund or store credit.