Returns

30 days Risk Free shopping!

Take the worry out of online shopping with BBQ Supplies NZ’s 30 day return policy.  Here at BBQ Supplies NZ you can exchange/return any item that’s not right with 30 days of purchase and we’ll either exchange it for a different product or refund your money. You choose.

Items $15 and under are not eligible for a refund unfortunately, however, store credits and exchanges can be processed for these items.

Our aim is to make trading as easy as possible with our valued customers.  We abide by the NZ Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If you are unhappy with ANY aspect of your experience with BBQ Supplies NZ, please contact us and let us know.

Refunds

If you would like a refund, simply email refunds@bbqsupplies.co.nz or contact us along with the order details. Refunded items will need to be sent back to us in order for us process the refund. Courier costs will need to be covered by the customer regarding 30 day risk free refunds, although BBQ Supplies NZ will cover courier costs to return any faulty products – see below.

Faulty Returns

If for any reason you receive a faulty item then please let us know. Our product are covered with a 1 year product guarantee for product exchanges. Additionally, we have spare parts should you need to replace any aspects of your BBQ’s. For more information, please check out our warranties page or feel free to contact us with any questions or concerns regarding our products.